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Frequently Asked Questions
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What is your Shipping Policy?
Domestic orders (lower 48 States) will ship at the flat rate shipping listed. Our checkout system will automatically combine/discount the shipping on multiple product orders. AK, HI, and PR have a $9.95 handling fee (added into the shipping charge) as well as a shipping charge (please use the shipping calculator to figure your shipping costs). We ship most parts by Ground Service in the continental U.S. International orders have a single $15.95 handling fee in addition to the shippers published rates. Please use the shipping calculator located above. For International customers, our shipping calculator will have both UPS and USPS shipping options where available. Orders for parts that have special handling requirements, or parts that are too heavy for Ground Service will have an oversize fee added upon checkout. And if you need your parts really fast, we offer 2-Day Air and Next Day Air delivery anywhere in the continental U.S.
Do you ship internationally?
Yes
What is your Return Policy?
You can return an item within 14 days of the date of purchase. All returned items must be brand new in saleable condition. All returns are subject to a 20% restocking fee. Returns on used, modified or damaged parts will not be accepted. Simply contact us by phone (301-420-2727) or by email (ebay@speedunlimited.com) and let us know the reason for the return. We will then issue you an RGA number. Please mark the RGA number as clearly as possible on the outside of all the boxes being returned. This will help us process your return in a timely manner. If you are shipping your return to us, we strongly suggest that you use traceable United Parcel Ground Service from your nearest staffed UPS facility. All returns must be sent prepaid, no collect shipments will be accepted. Insure the returned part for its full value to protect yourself against loss.
What Customer Service help do you offer?
You can contact us by email at ebay@speedunlimited.com or our Customer Service Line is 301-420-2727. You can check on your order or return an order you have received.
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